Well I am buying Christmas presents early, care to guess where I will not be buying?Reply Today I placed an order that said it was guaranteed same day delivery.In 1996, the company reincorporated in Delaware and in 1997 had its IPO. Instead I received emails saying I was getting refunds on two incorrect orders that i’m pleased with.The company completed many acquisitions in the late 90s including Planet All, IMDB, Alexa, CD Now and In 1999, Bezos was named Time Magazine’s man of the year. orders 112-0506447-1906650 and 112-3670574-327446 Then a second rep said he would have to wait till tomorrow to give me the correct refund on order 112-9167387-4633853 I asked for a supervisor then after several minutes I was told that none were available. Reply I recently ordered the [Liberator] Throw for my daughter-in-law who is having her first child.
Today, I sent it back after Liberator (who represents Amazon) so generously approved the return…and my paying the return postage. Reply I worked for amazon passed background check everything decided that I wanted to deliver for amazon my felony is ten yrs ols I got two suspended licsenes for not paying fines.
Then I asked to speak to the manager, this “Ryan K. The only Amazon customer service center in Jamaica.” Still no answers, just typical scripted verbal vomit out of a very unpleasant guy who could care less and made it known. All I wanted was answers and appropriate compensation for waisting my day expecting my package and then waisting over an hour of my time where I come away with not one answer to where the package is or when it will be here.
The final offer he advised was nothing other than what was offered “to compensate”…until he changed his mind and decided that he could offer me .00 because “that is what it would cost me for shipping” (you know, if one hadn’t paid for a prime membership and already got free shipping). I am disgusted and find this completely unacceptable.
For all this mess of representation and no answers I was lied to in writing that it was my fault because I did not order on time for a same day delivery.
When I spoke to the incredibly unprofessional “customer service” they waisted about 10 minutes of my time asking me over and over how my day was even though I had answered “not good because of not getting my order” each time. When they finally connected to where the shipping company they disappeared leaving the kind shipping lady very confused to why they disappeared.
She was very kind and even though advised that the package seemed to “be lost” still made thew call pleasant (she did not work for Amazon).